Marcela Navarro

MD, Head of Customer Innovation Chief Executive Office, Corporate Banking Division

The Royal Bank of Scotland

Marcela is an international MD, responsible for Customer Innovation in RBS. In the last 5 years she has developed and mobilised successful programmes to effectively respond to changes in the financial sector environment, addressing key strategic priorities for the division. A recent example includes the development and successful mobilisation of the RBS Innovation Gateway.

Marcela joined RBS in 2010. Prior to RBS, she worked for ABN AMRO, where she progressed from local, to regional, to global responsibilities, delivering profitable growth through business transformation and sustainable innovation and disruption in the banking sector, fundamentally with SMEs, corporates and Financial Institutions.

Her passion for a diverse and inclusive society has recently led to her being awarded a World of Difference 100 Award from The International Alliance for Woman (TIWA) in recognition for her contribution to corporate diversity.

Marcela is passionate about purpose-led transformation, sustainable growth and international connectivity and is actively engaged as a board member of profit and non for profit organisations.