Mike Coupe on "The Customer"

Keynote speech

Speakers: Mike Coupe ,
Date: 2015-06-08

In his role as CEO of Sainsbury’s, Mike Coupe is responsible for 24m customer transactions per week, a workforce of 161,000 people and group sales of £26bn. He assumed the leadership role in July 2014, just as new discount operators triggered a period of profound change in the supermarket sector.

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